Citizens ยท 2 months ago
Citizens Branch Manager
CRANSTON, RI
Full-time
Onsite
Mid, Senior Level
4+ years expCitizens is focused on relationship-building and delivering exceptional customer experiences. As a Branch Manager, you will lead your team in exceeding customer expectations and driving sales growth while fostering a customer-centric culture and developing your colleagues.
Information Technology & Services
Responsibilities
Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success
Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
Create and sustain a strong customer-centric culture
Help your team achieve individual and collective performance and sales goals through innovative solutions
Showcase the seamless accessibility of mobile and online banking platforms to customers
Build a diverse talent pipeline, developing your colleagues to meet evolving business needs
Implement coaching plans that inspire your team to achieve personal and branch-wide goals
Effectively communicate business priorities in a way that energizes and empowers your colleagues
Direct all colleague and sales activities to ensure key targets are not only met but exceeded
Connect with the local community to cultivate new customer relationships and deepen existing ones
Qualification
Required
High School diploma or equivalent required
Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
4 years sales management experience in Retail or Branch Banking environment
Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
Drive an exceptional customer experience validated through customer satisfaction surveys
Maintain strong partnerships with community & civic organizations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
Preferred
Associate's or Bachelor's degree preferred
Retail banking
Talent sourcing & assessment
Company
Citizens
Citizens is a mobile app that encourages and empowers polite and responsible citizenship through technology and mutual accountability.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase