2020 Search Partners ยท 1 day ago
Support Services Engineer
Peachtree City, GA
Full-time
Hybrid
Mid Level
$70K/yr - $90K/yr2020 Search Partners is seeking a Support Services Engineer responsible for coordinating technical service requests and aftermarket support to ensure customer satisfaction and company profitability. This role bridges customer needs and product capabilities, working closely with various teams to deliver sound solutions and a seamless customer experience.
Staffing & Recruiting
Hiring Manager
Michael (Mike) Meeks
Responsibilities
Interacting with customers as required to understand their technical challenges and system requirements
Providing in-depth product knowledge and expertise to help customers and Service Sales make informed decisions
Coordinate with the Service Sales team to create and deliver technical presentations, supporting product demonstrations, and contributing to the sales proposals and RFPs
Design tailored technical solutions that meet customer needs, sometimes involving custom configurations or integrations, ensuring part availability and accurate pricing
Collaborate with service operations, engineering, and product development teams to address product or service issues, refine offerings, and resolve technical challenges
Collect input from engineering and other internal teams to drive continuous improvement in service offerings
This role assists in the order process but does not oversee production scheduling or in-depth scheduling responsibilities
Provide regular updates to the Service Sales and Service Operations Manager on critical information such as parts availability, technical changes, or customer requests
Educate and train internal teams on service and aftermarket product offerings, ensuring everyone has current technical knowledge
Create or update documentation and reference guides to assist Service Sales and other departments
Qualification
Required
A bachelor's degree in mechanical or electrical engineering, or a related technical field, is preferred but not required
Equivalent technical experience will also be considered
Previous experience in technical sales or a customer support role is strongly preferred
Familiarity with industry-specific products and services
Experience with AutoCAD or similar software is valuable for reading and creating technical drawings
Strong ability to clearly explain technical details to both technical and non-technical audiences
Demonstrated capacity to collaborate effectively with sales, engineering, and other internal departments
Exceptional interpersonal and customer-service skills to build and maintain lasting relationships with clients
Benefits
401(k) with company match
Profit-sharing component
Excellent health benefits
Company
2020 Search Partners
2020 Search Partners focuses on professional careers in the Commercial HVAC Service, Commercial Electrical Service, Manufacturing, MRO, and Engineering industries.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Michael (Mike) Meeks
Managing Partner/Founder
Company data provided by crunchbase