STR Behavioral Health · 1 day ago
Community Outreach Liaison
Bucks County, PA
Full-time
Onsite
Entry, Mid Level
2+ years expSTR Behavioral Health is a leading substance use and mental health disorder outpatient treatment center. The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources while educating the community about treatment services.
Health Care
Responsibilities
Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated
Communicates various levels of care to potential clients, families, and referral sources
Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment and tailoring them to meet each client’s unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions
Articulates how our facility’s programming aligns with each potential client’s situation and requirements
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support
Offers a high level of customer service and communication to referral sources, clients, and families
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators
Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data
Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets
Develops goals and timelines for closing new and enhanced key account opportunities
Collaborates with facility and corporate leadership to leverage strategic initiatives
Support the local facility clients and alumni
Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance
Represents the program within the community at local, regional, and national events, as requested
Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees
Performs other duties as assigned
Qualification
Required
High School diploma required with a minimum of 2 years experience in the healthcare field
Position requires incumbent to have a valid driver's license, vehicle insurance and acceptable driving record
Clearance of TB test, and any other mandatory state/federal requirements
Current CPR and First Aid certification
Benefits
Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
Multiple Health Plan Options
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave
Company
STR Behavioral Health
STR Behavioral Health provides comprehensive treatment for addiction, mental health disorders, and dual diagnosis in Pennsylvania.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph P. Owens
Regional Director of Clinical Partnerships
Sarah Jacobs
Regional director of Clinical Partnerships
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