WARDROBE.NYC · 1 week ago
Outbound Logistics & Wholesale Account Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $95K/yr
4+ years expWARDROBE.NYC is the world’s leading luxury essentials concept, founded in 2017. The Outbound Logistics & Wholesale Account Manager is responsible for coordinating wholesale order fulfillment and outbound logistics operations, ensuring effective communication with global wholesale partners and optimizing logistics performance across all 3PL partners.
ApparelFashionRetail
Responsibilities
Analyze and supply freight costs for costing in advance of market seasons
Enter and verify all HTS codes in Style Manager
Generate UPCs once styles are confirmed
Coordinate warehouse transfers (both physical and virtual) to optimize inventory positioning across locations and fulfill wholesale orders from stock on hand
Communicate shipping schedules to wholesale accounts to support timely routing
Apply strategic logic to allocate and fulfill orders across all 3PL locations
Coordinate all routing activities for wholesale partners shipping from Bergen US + Bergen NL
Provide all necessary shipping documentation to facilitate smooth account routing and handoff
Communicate shipping schedules to wholesale accounts to support timely routing
Notify the Wholesale Director of any short ships, delays, or fulfillment risks
Escalate to Wholesale Director when direct buyer communication is required
Maintain strong communication and work efficiently to support operational excellence for internal teams, 3PLs, and wholesale partners
Optimize freight costs and carrier selection
Reconcile freight bills and import entries, ensuring timely handoff to Finance
Ensure compliance with VAT regulations for all shipments through the Netherlands
Notify team of 'preferential origin' documentation for EU-destined goods
Monitor shipment tracking and maintain transparent communication regarding shipment progress
Monitor and improve 3PL service levels using WMS/RLM data, partnering with Bergen and other logistics providers to drive continual SLA performance improvements
Issue invoices for pre-pay wholesale accounts
Coordinate with Hilldun to manage credit approvals and disputes
Prepare season-end summaries of total invoicing, credits, and discounts
Prepare end-of-month inventory reports and collaborate with Finance on fulfillment status for invoicing, cash-flow forecasting, and month-end needs
Qualification
Required
4-6 years of experience in logistics, operations, or supply chain with +4 years with luxury fashion or DTC brands
Experience working with wholesale accounts, direct-to-consumer business models and 3PL providers
Experience and knowledge of international shipping procedures, VAT regulations and international trade compliance (EU focus preferred)
Understanding of HTS codes and customs documentation
Experience with ERP systems, especially RLM, and WMS, especially Bergen Logistics
Advanced Excel skills for analysis and reporting
Exceptional attention to detail and meticulous approach to data management and process execution
Strong analytical skills with ability to identify discrepancies and errors
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Problem-solving mindset with ability to escalate issues appropriately
Benefits
Generous Paid Company Holiday & Time Off plans
Health Insurance (Medical, Vision, and Dental)
Employee Clothing Allowance
Performance Bonus
Company
WARDROBE.NYC
Wardrobe.NYC is an apparel and fashion company that designs luxury and direct-to-consumer concept.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Josh Goot
Founder
Company data provided by crunchbase