Johnson & Johnson · 2 days ago
Director, Commercial Operations, Polyphonic
Santa Clara, CA
Full-time
Hybrid
Director/Executive
$146K/yr - $290K/yr
10+ years expJohnson & Johnson is a leader in healthcare innovation, seeking a Director of Commercial Operations for their Polyphonic digital ecosystem. This role involves driving global business results, shaping commercial operating models, and enhancing sales enablement for digital products in the MedTech sector.
Hospital & Health Care
Responsibilities
Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and MedTech Digital to facilitate successful go-to-market and commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs)
Project manage GTM readiness for new digital offerings- ensuring upstream alignment, contract readiness, field preparation, and launch execution discipline
Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts
Execute SKU/pricing decisions, including creating discounting frameworks and running decision desks for resolution of issues during sales process
Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement
Build and maintain sales enablement toolkits, including building and leading sales training and field onboarding for digital selling and creating playbooks, value assessments/calculators, and demos
Provide insight regarding the selection and deployment of enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash, including being the lead person into J&J’s Project Butterfly. Lead the day-to-day use and maintenance of selected tools
Responsible for managing operational aspects of their team (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs
Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise
Qualification
Required
A minimum of a bachelor's degree within business, marketing, or relevant discipline is required
A minimum of 10+ years of relevant business experience with an emphasis on commercial operations
Strategic thinker who is also highly operational and execution-driven
Experience with launching and selling subscription products or digital solutions, preferably within Healthcare
Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations
Experience in developing and utilizing metrics, forecasts, and KPI's to generate insights to forecast sales, monitor sales performance, and continuously improve
Competence with Customer Relationship Management and analytics tools
Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the digital space
Excels in environments with ambiguity, transformation, and cross-functional complexity
Preferred
Advanced degree is preferred
Commercial Awareness
Competitive Landscape Analysis
Customer Relationship Management (CRM)
Data Savvy
Lead Generation
Market Research
Mentorship
Operations Management
Performance Measurement
Process Improvements
Sales Enablement
Sales Support
Sales Training
Stakeholder Engagement
Tactical Planning
Technical Credibility
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase