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Fiserv · 8 hours ago

Relationship Manager CMM

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $127K/yr

5+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers. The Relationship Manager is responsible for managing client relationships, driving business growth, and leading project teams to meet client needs effectively.

Financial ServicesFinTechInformation ServicesInformation Technology

Responsibilities

Generates new demand, revenue, profit margin and retention for Fiserv with assigned mix of current clients

Conducts regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value propositions

Often lead multiple initiatives concurrently, potentially in different distribution models, in a manner that will identify and execute to close new sales opportunities following Fiserv’s sales process methodology

Needs to be a great planner – have a plan, work the plan, re-evaluate the plan on an ongoing basis and revise it as necessary. Leads and develops an account strategy using clients growth plans, budget and project timelines

Insures proactive accountability to the client leading to enhanced client experience and retention. Be able to elevate and bring to closure client issues quickly and effectively with a sense of urgency

Must be able to work in a virtual team setting to coordinate the appropriate resources to meet varying client requirements. This will include product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet with the client. Collaborates across the organization to ensure client needs are being met

Qualification

Sales experienceRelationship managementSolution sellingInfluencing skillsNegotiation skillsCommunication skillsBanking knowledgeCard processingMerchant processingDynamic environment experience

Required

Minimum 5+ years of experience in sales and/or relationship management functions with successful demonstrated performance against quota assignments for multiple years

Possess a fundamental understanding of solution selling. Demonstrated ability to build and sustain relationships at a very senior level with clients gaining trusted advisor status

Strong influencing and negotiation skills

Excellent verbal and written communication skills

Travel required: Approximately 30%