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EdgeConneX · 19 hours ago

Regional Manager, Data Center Operations (Americas)

New Albany, OH

Full-time

Hybrid

Senior Level

$150K/yr - $175K/yr

5+ years exp

EdgeConneX is a leading provider of data center solutions, committed to delivering a premier customer experience. The Regional Manager of Data Center Operations will oversee data centers in the Americas, focusing on maintenance, customer service, and operational improvements while leading a team and managing vendor relationships.

ContentInfrastructureWeb Hosting

Responsibilities

Lead and support the assigned region(s) in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs

Monitor and maintain all building systems and mission critical facilities equipment and other equipment associated with the raised floor environment including mechanical, electrical, emergency generators, fire/life safety systems and associated equipment

Ensure all customer SLA requirements are met and maintained

Respond quickly to emergency situations and customer concerns

Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information

Effectively manage, supervise, and evaluate contract technical labor

Identifying areas of improvement to our existing facilities, particularly efficiency and PUE

Evaluate and improve the security of data center facilities

Conduct routine, ongoing assessment of critical system operations

Assist with scheduling and execution of preventative maintenance, contracted break-fix maintenance, and general facility maintenance

Ensuring compliance with all safety procedures as well as utilization of protective equipment

Maintain ongoing communication with tenants, owners, property management and vendors

Travel can be up to 65% of the time

Qualification

Data center operationsPreventive maintenanceMEP technical knowledgeCMMS systemsChange managementProject managementCustomer serviceTeam playerCommunication skillsProblem-solving