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Albany Medical Center · 1 day ago

Customer Service Billing Associate I

1275 Broadway Albany, NY 12204

Full-time

Onsite

Entry Level

$40K/yr - $53K/yr

1+ years exp

Albany Medical Center is a healthcare provider with a comprehensive system of services. They are seeking a Customer Service Billing Associate I to manage customer inquiries, assist with payment plans, and ensure accurate billing processes within the Albany Med Health System.

Hospital & Health Care

Responsibilities

Manage inbound and outbound calls with professionalism and empathy, addressing customer inquiries, including those related to CRM systems—to ensure accurate and timely support

Assist patients in reviewing and selecting appropriate payment plan options within the Albany Med Health System guidelines, including guidance on available Financial Aid programs

Maintain strong listening skills; ability to de-escalate in difficult or emotional customer interactions

Review credit balances; process refund requests

Accurately update, add, or remove patient insurance and demographic information to ensure up-to-date records and seamless billing processes and identify root causes of data discrepancies

Manage assigned work queues and perform intradepartmental workflow tasks as needed to support efficient operations and cross-functional collaboration

Meet daily/weekly productivity standards with acceptable QA results

Manage a cash drawer as needed

Process attorney, internal, bankruptcy, and insurer requests in accordance with organizational policies and regulatory requirements

Perform cross-functional coordination with billing, legal, and insurance teams to ensure accurate processing and issue resolution

Additional responsibilities as required

Qualification

Customer service experienceCRM software familiarityAttention to detailVerbal communicationMedical terminology knowledgeProblem-solving skillsTime management