Amazon · 2 days ago
IT Support Engineer I, Ops Tech Solutions (OTS)
Madison, WI
Full-time
Onsite
Entry Level
$48K/yr - $103K/yr
2+ years expAmazon is a leading global company known for its speed, accuracy, and exceptional service in operations. As an IT Support Engineer I, you will implement technical solutions and provide high-quality support for computer hardware and enterprise application software, ensuring the availability of IT infrastructure and troubleshooting issues across multiple locations.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers
Qualification
Required
High school or equivalent diploma
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
2+ years of troubleshooting in a multi-user high availability environment experience
1+ years of IT client, server, and network service delivery experience
2+ years of supporting and maintaining a corporate network environment experience
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Possess and maintain a current, valid Driver License
Preferred
Bachelor's degree in IT, computer science or equivalent
Experience in IT client, server, and network service delivery
Experience in data center
Experience communicating technical concepts and processes using clear, simple language and visuals
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
Experience communicating technical details verbally and in writing
Experience working independently with minimal supervision, or 1+ years of Amazon experience
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase