Apply on Employer Site

SouthState Bank · 21 hours ago

Loan Operations Support Team Lead - Charleston

Charleston Support Center

Full-time

Onsite

Mid, Senior Level

3+ years exp

SouthState Bank is a trusted financial partner known for its commitment to helping customers move forward. The Loan Operations Support Team Lead is responsible for monitoring daily workflows, staffing, and training within the loan operations team, while ensuring compliance with regulations and improving processes.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Lead teams through the daily workflows and volumes, assigning work and ensuring adherence to departmental goals and service level agreements

Handles more complex release scenarios to understand collateral documentation to ensure appropriate collateral is released and or maintained to mitigate risk to the bank

Using internal and external systems investigate and accurately respond to all credit disputes in a manner that complies with Fair Credit Reporting Act (FCRA). These disputes are received directly from the customer or through e-Oscar

Responsible for periodic loan portfolio review of credit reporting fields to ensure information the bank furnishes to Credit Reporting Agencies is accurate

Manage loan error resolution and information requests as well as request for Successor in Interest

Maintain accurate and properly documented dispute evidence files, while meeting FCRA and other Regulatory required deadlines and designated Service Level Agreements (SLAs)

Assist manager with coaching team and researching and resolving complex loan issues

Performs daily functions of collateral releases, transfers, and substitutions of collateral

Continuously assesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics. And works directly with manager to ensure team consistently meets or exceeds SLAs

Review and update departmental procedures and assist management with process improvements

Review and maintain various departmental reports in order to identify trends or areas of concern

Serve as a subject matter expert and train/cross-train employees; identify cross-training needs within each area; and identifies business process/system improvements that streamline operations

Responds timely to all inquiries from lenders and other bank personnel

Keep up-to-date with industry trends and regulations; identifies changes affecting the department and takes appropriate action; notifies staff of internal operations changes

Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable team members

Perform other related job duties and special projects as assigned

Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements

Performs other related job duties and special projects as assigned

Qualification

Loan operations knowledgeFiServ systems softwareCredit dispute resolutionMicrosoft Office proficiencyAnalytical skillsInterpersonal skillsCommunication skillsProblem-solving abilitiesAttention to detail