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Unifi · 1 day ago

Manager - IT Operations Service and Support

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Unifi is the nation’s largest aviation services provider, with a global footprint spanning over 230 airports. They are seeking a Manager of IT Operations Service and Support to lead IT support services, oversee hardware and software procurement, and ensure exceptional IT service delivery across the organization.

Air TransportationCustomer ServiceProfessional ServicesService Industry

H1B Sponsor Likely

Hiring Manager

Ivana Marincic

Responsibilities

Lead IT service desk and support teams; drive operational excellence and user satisfaction

Manage IT hardware and software procurement, licensing, and inventory

Oversee incident, request, and problem management using ITIL best practices

Maintain service SLAs and lead continuous improvement initiatives

Collaborate with cross-functional teams to align IT support with business goals

Monitor vendor performance and ensure contract compliance

Qualification

IT operations managementIT asset procurementITIL frameworkITSM toolsVendor managementLeadershipCommunication

Required

8+ years of IT operations or support experience; 3+ years in leadership

Experience managing IT asset procurement and lifecycle

Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework

Excellent communication, leadership, and vendor management skills

Bachelor's in IT, Business, or related field

Preferred

Master's or certifications a plus

Benefits

Competitive compensation and benefits

Company

Unifi

Glassdoor2.7

Unifi provides a complete set of aviation services such as passenger handling, operations, and load control, ground support, and more.

Founded in 1997

Atlanta, Georgia, USA

10001+ employees

https://www.unifiservice.com/

H1B Sponsorship

Unifi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (3)

2022 (7)