Capital One · 19 hours ago
Work from Home - Customer Service Senior Representative
United States
Full-time
Remote
Mid, Senior Level
$40K/yr - $40K/yr
1+ years expCapital One is a leading financial services company, and they are seeking a Customer Service Senior Representative to support their customer operations. The role involves handling routine customer service inquiries and providing effective communication and problem-solving skills to assist customers with their needs.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures
Demonstrate empathy with customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
Navigating a computerized system for responding and/or troubleshooting to customer questions
Qualification
Required
High school diploma, GED or equivalent certification
At least 1 year of customer service or call center experience
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
Hardwire ethernet connection is required
Preferred
At least 2 years of customer service or call center experience
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase