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SAP · 3 days ago

Customer Success Partner Senior Advisor, SAP Concur

Atlanta, GA, US, 30326

Full-time

Hybrid

Mid, Senior Level

$121K/yr - $262K/yr

5+ years exp

SAP is a market leader in enterprise application software, and they are seeking a Customer Success Partner to work with commercial clients in the Southeastern United States. This role involves consulting with customers to achieve their business goals and developing high-trust relationships to drive growth and retention.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

Responsibilities

Successful experience managing a portfolio of clients (approx. 40-60) with a high level of complexity, focus, and intensity

Proven experience working cross-functionally to establish productive internal partnerships with designated cross functional team members and being the leader of client strategy and success

Proven program management expertise and excellent problem-solving and communication skills

Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives

Expert governance and stakeholder management skills

Expert verbal/non-verbal communication, relationship building and executive presence skills

Experience consulting on complex global transformation programs and applying risk-mitigation strategies

Proficient in Salesforce and performance analysis tools

Expertise in process improvement and operational efficiencies

Strong ability to develop and deliver executive-level presentations

Experience driving customer value realization, renewals, and expansions

Ability to travel up to 30%, as needed

Qualification

Customer Success ManagementProgram ManagementSalesforceSaaS KnowledgeExecutive PresentationsStakeholder ManagementRelationship BuildingProblem SolvingCommunication Skills

Required

Successful experience managing a portfolio of clients (approx. 40-60) with a high level of complexity, focus, and intensity

Proven experience working cross-functionally to establish productive internal partnerships with designated cross functional team members and being the leader of client strategy and success

Proven program management expertise and excellent problem-solving and communication skills

Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives

Expert governance and stakeholder management skills

Expert verbal/non-verbal communication, relationship building and executive presence skills

Experience consulting on complex global transformation programs and applying risk-mitigation strategies

Proficient in Salesforce and performance analysis tools

Expertise in process improvement and operational efficiencies

Strong ability to develop and deliver executive-level presentations

Experience driving customer value realization, renewals, and expansions

Ability to travel up to 30%, as needed

You are a self-starter, with energy, drive and a critical thinking skillset able to make independent decisions while managing competing customer priorities and internal deliverables

Strong executive presence and relationship building skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals, expansions, and up-sells of subscription or license-based solutions

Bachelor's degree or equivalent experience required

5 - 10 years of Customer Success, Account Management or Sales experience

Strong knowledge of SaaS models and value-based engagement

Sees conflict as opportunity to assess situations and find common ground quickly

Up to 25% travel