Relay Express · 1 week ago
Customer Success & Brand Engagement Specialist
Cincinnati, OH
Full-time
Onsite
Mid Level
$20/hr - $24/hrRelay Express is a Midwest-based same-day logistics and transportation company with over 39 years of experience providing dependable, customer-focused delivery solutions. They are seeking a Customer Success & Brand Engagement Manager to connect customers with the operations team and enhance brand engagement through effective communication and marketing initiatives.
LogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Serve as a primary point of contact for customer inquiries, order entry, and service updates
Answer phones and respond promptly and professionally to customer calls and emails
Accurately enter and manage delivery orders in our system with attention to detail and follow-through
Build and maintain long-term relationships through proactive communication and support
Collaborate with operations and dispatch to ensure customer expectations are met and exceeded
Track and analyze customer feedback to improve service quality and retention
Manage Relay Express’s social media platforms and campaigns to strengthen brand awareness and engagement
Develop creative, engaging content that highlights our services, team, and community involvement
Partner with leadership to plan and execute marketing initiatives, customer spotlights, and event promotions
Monitor engagement metrics and trends to evaluate performance and recommend growth opportunities
Uphold brand consistency across all customer and public communications
Work cross-functionally with sales, operations, and compliance to ensure smooth communication and alignment
Support internal culture and communication initiatives, including newsletters and team events
Qualification
Required
Strong interpersonal and written communication skills with a professional phone presence
Excellent organization and multitasking skills with high attention to detail
Positive, team-oriented mindset with a passion for service and brand growth
Preferred
Experience in customer success, account management, or marketing communications preferred but not required
Proficiency in Microsoft Office and experience with CRM or order-entry systems preferred
Experience with social media management tools and basic content creation (e.g., Canva, Meta Business Suite)
Company
Relay Express
Relay Express specializes in warehousing, transport, reverse logistics, and supply chain management solutions and services.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase