Talent Groups · 21 hours ago
Digital Retention Specialist - Spanish
Broomfield, CO
Contract
Onsite
Senior Level
$20/hr - $25/hr
5+ years expTalent Groups is partnering with a leading enterprise software company to hire a Digital Retention Specialist in Westminster, CO. This onsite role is focused on customer retention, renewal support, and relationship management, requiring a highly customer-focused and data-driven individual fully fluent in Spanish.
IT Management
No H1B
Hiring Manager
James Hatch
Responsibilities
Engage directly with customers to understand concerns and prevent churn
Resolve customer issues and improve overall engagement and satisfaction
Support renewals through proactive outreach and negotiation
Track, analyze, and manage customer data using Salesforce and related systems
Partner with Sales, Marketing, and Customer Support to strengthen retention strategies
Create educational and support content to enhance the customer experience
Adapt quickly to evolving processes and business needs
Provide insights to leadership on retention trends, risks, and opportunities
Qualification
Required
5+ years of experience in customer retention, customer success, customer service, or sales
Fluent in Spanish is required speak read and write
Strong communication, problem solving, and negotiation skills
Analytical mindset with strong time management abilities
Ability to work onsite in Westminster, CO
Associate's degree or equivalent professional experience
Preferred
Experience using Salesforce or other CRM platforms preferred
Company
Talent Groups
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase