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Luminis Health · 19 hours ago

System Support Technician

Annapolis, MD

Full-time

Onsite

Entry Level

$23.61/hr - $35.42/hr

2+ years exp

Luminis Health is a healthcare organization seeking a Systems Support Technician 1 to provide technical support for end users. The role involves handling help desk tickets, troubleshooting issues, and ensuring smooth system operations across various end-user environments.

Health CareMedicalNon Profit

Responsibilities

Responds to calls and inquiries from computer system end users, providing technical assistance and troubleshooting a variety of hardware, software, and peripheral issues

Offers desk-side support to users, ensuring issues are resolved efficiently and effectively

Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring follow-ups are conducted in a timely manner to ensure successful problem resolution and user satisfaction

Configures, installs, maintains, and replaces end-user hardware and software as needed, working with various types of equipment

Performs basic repairs on hardware or coordinates repairs through appropriate vendors

Assists in asset management, ensuring proper documentation and timely replacement of hardware as necessary

Handles system maintenance tasks such as monitoring disk usage, performing system backups, and ensuring smooth operation of computer equipment

Provides support for third-party applications, including but not limited to MS Office Suite, Windows OS, remote access, printers, and peripherals

Maintains security awareness to identify and mitigate common cybersecurity risks (e.g., phishing, malware)

Ensures safe internet practices for users, educating them on safe browsing habits

Qualification

Technical supportTroubleshootingCompTIA A+ certificationTicketing systemsCybersecurity awarenessCustomer serviceCommunication skillsOrganizational skillsTime management

Required

Basic knowledge of computer hardware, operating systems, and common software applications

Strong customer service and communication skills

Familiarity with ticketing systems and knowledge bases

Basic security awareness, including understanding common cybersecurity threats

Understanding of safe browsing practices and how to avoid security risks

Ability to troubleshoot hardware/software issues effectively and maintain high levels of customer service

AA degree or enrollment in college-level courses (B.S. or B.A. preferred). Professional experience will be considered in lieu of formal education

Minimum of two years of experience in a help desk or technical support role, including working with the above-mentioned hardware and software components

Strong technical troubleshooting skills and attention to detail

Excellent communication and interpersonal skills

Ability to work independently or as part of a team in a fast-paced environment

Strong organizational and time management skills, with the ability to manage multiple priorities effectively

Medium-duty physical requirements, including the ability to lift up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly to move objects