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Sentry · 1 day ago

Claims Representative - Total Loss

Davenport, IA

Full-time

Hybrid

Entry, Mid Level

Sentry is a leading mutual insurance company in the United States, known for its commitment to customer satisfaction. They are seeking a Total Loss Claims Representative to investigate and settle total loss claims, ensuring accuracy and compliance while negotiating fair outcomes for claimants.

Insurance

Responsibilities

Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles. Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair / total loss decisions that adhere to state specific thresholds

Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees

Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits

Explain procedures and denials to claimants where coverage does not exist. Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. Document all decisions, correspondence, reports, and discussions that occur during the claim handling process

Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses

Obtain and maintain state adjuster and appraiser licensing as required

Qualification

Claims handling expertiseAuto repair knowledgeNegotiation skillsState adjuster licensingWritten communicationVerbal communicationProblem-solving skillsAttention to detail

Required

Bachelors Degree or equivalent work experience

Hands-on experience with auto repair

Strong written and verbal communication skills

Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge

Demonstrated experience handling moderately complex claims, or other equivalent experience

Obtain and maintain state adjuster and appraiser licensing as required

Benefits

Flexibility through a scheduled Hybrid work model

Meal Subsidy available for associates who report to an office

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future

Tuition Reimbursement program

Generous Paid-Time Off plan

Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits

Employee Assistance programs

Sentry Foundation gift matching program

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904