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CGS (Computer Generated Solutions) · 19 hours ago

Customer Service Representative - Dispatch

United States

Full-time

Remote

New Grad, Entry Level

Computergeneratedsolutions is seeking a Customer Service Representative for their Dispatch department. The main responsibility of this role is to schedule service calls for field technicians and act as a liaison between clients and technicians while providing excellent customer service.

Information Technology & Services

Responsibilities

Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion

Create service tickets and route them to various service agencies

Act as liaison between clients and field technicians

Respond service order requests via phone and email

Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function

Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services

Qualification

Dispatch experienceCall Center experienceComputer proficiencyPrioritization skillsMultitaskingVerbal communicationWritten communicationFlexibility

Required

Must be able to communicate clearly and professionally, both verbally and in writing

Must have working knowledge of computers

Must be able to prioritize and communicate priorities effectively

Ability to handle multiple projects simultaneously and autonomously

Must be flexible to adjust to changes within the Company, either of procedural or organizational nature

Preferred

Dispatch and/or Call Center experience

Company

CGS (Computer Generated Solutions)

Glassdoor3.0

For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services.

Founded in 1984