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Materion Corporation · 1 day ago

Service Desk Technician II

Newton, MA

Full-time

Onsite

Entry, Mid Level

$27.21/hr - $35.74/hr

2+ years exp

Materion Corporation is committed to inclusion and growth opportunities for its employees. The Service Desk Technician II will provide phone and hands-on support to end users, focusing on troubleshooting IT issues across various locations.

Advanced Materials

No H1B

U.S. Citizen Only

Responsibilities

Answer, evaluate, log, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff

Monitor service requests assigned to other first-level technicians to supply training and knowledge transfer when appropriate

Oversee local IT security, backup, remote access, and other activities as assigned; including communication requirements and technical support

Offer technical and systems support for project support to other locations as requested by Corporate IT

Qualification

Windows PC supportWindows ServerTCP/IPMS OfficeEthernet technologyWAN technologyTechnical supportProblem-solvingCommunication skills

Required

Associate degree in Computer Science, Information Technology, or related degree is required

Extensive and proven technical on-the-job experience and practical knowledge could replace the academic experience

Minimum of two years' experience in Windows PC and server environment required

Technical knowledge of current company standard applications and network operations including but not limited to: Windows 7, MS Office, TCP/IP, Windows Server (2003-current), Lotus Notes, FTP, DNS, and DHCP, required

Practical operating knowledge of Ethernet and WAN technology required