Celtic Bank ยท 1 day ago
Loan Servicing Analyst
Salt Lake City, UT
Full-time
Hybrid
New Grad, Entry LevelCeltic Bank is a leading nationwide lender specializing in various loan products. The Loan Servicing Analyst I is responsible for providing exceptional customer service, ensuring compliance with policies and regulations, and handling customer inquiries and requests.
BankingCrowdfundingFinancial ServicesReal Estate
Responsibilities
Provide superior customer service with timely responses and accurate information
Receive and respond to all incoming customer service-related matters, some examples of which may include balance inquiries and payment history; documentation requests; address changes; calculation of payoff quotes or amortization schedules; creation of memorandums and inter-departmental communication
Attend trainings to learn policies, procedures, loan products and types. Gain an understanding of the SBA, Celtic Bank departments, and SBA lending
Review, organize, and distribute all departmental mail including mail for service contractors and sponsors
Ability to maintain a great attitude and professional disposition with both internal and external parties, especially while handling deadlines, delays, and setbacks
Perform other duties as assigned
Qualification
Required
Previous office experience and/or banking experience is strongly preferred
Detail oriented with the ability to communicate effectively with customers via phone and email
Outgoing personality with the ability to properly resolve customer concerns
Technical skills - including but not limited to Microsoft Office, internet, and SharePoint/OneDrive
Ability to learn quickly, adapt to new processes, and work in a collaborative environment
Ability to establish and maintain effective work relationships
Preferred
Undergraduate degree preferred, but not required
Benefits
Medical, dental, vision
401(k) with employer match
Life and long-term disability coverage
HSA and FSA plans
Holidays and paid time off requests
Robust wellness program (we're talking catered meals three times a week, lunch and learns, and onsite gym!)
Company
Celtic Bank
Celtic Bank provides residential mortgages, construction loans, SBA and USDA loans, SBA 7(a) loans, and secured business loans.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Yenchik
Chief Technology Officer
Jake Barney
CFO
Recent News
vcnewsdaily.com
2025-10-17
2025-09-17
Company data provided by crunchbase