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Citizens · 2 months ago

Citizens Teller - Part Time

Hinesburg, VT

Full-time, Part-time

Onsite

Entry Level

$19/hr - $22.45/hr

1+ years exp

Citizens is a customer-centric bank committed to helping customers achieve their financial goals. They are seeking a part-time Citizens Teller who will greet customers, assist them with transactions, and provide personalized advice and solutions. The role involves following financial policies and procedures while creating meaningful customer experiences.

Information Technology & Services

Responsibilities

You’ll greet our customers in our lobbies

You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions

You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step

Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns

All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations

Qualification

Customer experienceTransaction processingDigital technologyProblem solvingListening skillsCustomer-centricMultitaskingCommunication skillsDetail-oriented

Required

High School degree or GED

Minimum of 6 months experience processing transactions (cash and/or digital payments)

Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers

Strong listening and communication skills

Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship

Ability to problem solve and provide solutions to customer issues

Customer-centric to deliver exceptional service

Comfortable with using digital technology to support the delivery of business goals

Ability to work branch hours, which can include weekends and evenings

Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast