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United States Senate · 1 day ago

Constituent Services Representative/Caseworker

Barrington, NJ

Full-time

Hybrid

Entry, Mid Level

1+ years exp

The United States Senate is seeking a Constituent Services Representative/Caseworker to assist constituents in resolving issues with federal agencies. The role involves managing casework, interacting with constituents, and establishing efficient processes to handle various issues.

GovernmentNational SecurityNon Profit

Responsibilities

Interact with constituents via phone, email and in person

Establish, follow through and complete constituent casework

Keep accurate and complete case notes and alerts at all times

Interact with assigned federal agencies

Interact with local, county and state offices to make and accept referrals

Establish efficient processes to handle common issues and problems

Cross-train and accept changing areas of focus as needed

Develop educational materials and resources for constituents

Qualification

Casework managementOral communicationWritten communicationTime managementProblem-solvingBilingualismAttention to detailInterpersonal skills

Required

Experience managing casework

Exceptionally well-organized and attentive to detail

Ability to adhere to established casework processes

Strong oral and written communication skills

Excel at time management

Manage multiple tasks simultaneously

Ability to maintain good working relationships with the Senator, staff and constituents

Even temperament

Ability to deal effectively with a wide range of personalities

Creative problem-solving skills

Preferred

1-3 years casework or other high volume, high touch work

Time spent in a customer service role

Work with federal, state or local government

Experience with casework IQ program is a plus

Candidates must be able to work a flexible schedule, including nights and weekends

Bilingualism is a plus

Company

United States Senate

United States Senate is a legislative chamber in the bicameral legislature of the United States of America. It is a sub-organization of The United States Congress.

Founded in 1789

Washington, District of Columbia, USA

1001-5000 employees