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Boeing · 1 day ago

787 Deputy Fleet Chief - Lead Engineer

USA - Seal Beach, CA

Full-time

Onsite

Senior Level, Lead/Staff

$177K/yr - $239K/yr

9+ years exp

The Boeing Company is seeking a 787 Deputy Fleet Chief – Lead Engineer in Customer Support in Seal Beach, California. The role involves supporting the Fleet Chief to ensure safe and economic operation of the fleet while advocating for airline customers and overseeing support activities for 787 commercial customers.

AerospaceIndustrial

No H1B

Responsibilities

Build and Maintain strong relationships with assigned airline customers and senior leaders

Advocate and develop solutions for assigned customer issues, concerns, and requirements with the Fleet Chief and other Boeing internal organizations (be the “voice of the customer”)

Lead development of material for Technical Review Meetings and Executive Review Meetings and represent Fleet Chief at these Customer focused meetings

Lead and chair fleet wide customer engagements such as Fleet IdeaXchange (FIX) calls and Working Together Team (WTT) meetings, including all preparation meetings to ensure the material is ready and the team successful

Provide technical oversight to Model-Specific Fleet Team Meeting; which will include developing solutions for items raised on the FIX bulletin board, providing leadership in Fleet Team meeting preparations, execution, and timely follow up of open items

As required, attend and chair the following boards and meetings: Design Office Reviews, Fleet Team Integration and Project Reviews, Engineering Investigation Board (EIB), and Safety Review Board (SRB)

Build and maintain good relationships with internal/external customers and suppliers (e.g. Supplier Management, Warranty, Fleet Support Engineering, Design Engineering and Material Management) and associated senior leaders

Respond quickly to meet significant customer needs and resolve complex problems requiring ingenuity and creativity; communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues

Maintain complete awareness of fleet, industry and regulatory issues

Assist and represent the Fleet Chief in conducting executive and technical review meetings and regional technical conferences as required

International and/or domestic travel is necessary

Qualification

Engineering degreeTechnical issue resolutionCustomer support experienceExecutive briefingsCross-functional team leadershipRelationship buildingProblem-solvingCommunication skills

Required

Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science

9 or more years' related work experience or an equivalent combination of education and experience

3+ years' Experience leading efforts to resolve technical issues

1+ years' experience working with airline customers

Must be willing to support a 24/7/365 environment

Able to travel domestically and internationally up to 15% of the time