Renaissance Mobile Riverview & Battle House Hotel & Spa ยท 1 day ago
Asst Front Office Manager
Mobile, AL
Full-time
Onsite
Mid LevelRenaissance Mobile Riverview & Battle House Hotel & Spa is a prestigious property within the Marriott family known for its charm and luxury. The Assistant Front Office Manager will assist the Director of the Front Office, providing leadership to associates and ensuring exceptional guest service while managing daily operations and training staff.
Hospitality
Responsibilities
Actively participating in Front Desk activities to ensure exceptional guest service and supervising daily Front Desk shift operations with strict adherence to policies and procedures
Managing Front Desk shift openings and closings, completing checklists and essential duties for seamless transitions
Analyzing critical information from Front Desk reports to continuously optimize performance and enhance the guest experience
Fostering collaboration among Bell Staff, Switchboard, and Concierge/Guest Services operations for memorable guest stays while confidently overseeing Front Office areas
Demonstrating expertise in operating department equipment and promptly reporting malfunctions to ensure a trouble-free guest experience
Providing comprehensive training to nurture associates' growth and monitoring strict adherence to credit policies for the hotel's financial health
Engaging in department meetings to communicate clear Front Desk goals and proactively optimize staffing levels for outstanding guest service and efficient operations
Ensuring associates have the necessary supplies and uniforms to cultivate a professional work environment
Proficient in night audit procedures, utilizing reports accurately for smooth operations
Led impactful training initiatives to provide a secure environment for guests and team members, adhering diligently to loss prevention policies
Addressing guest concerns promptly and graciously, exceeding expectations to create unforgettable memories
Empower associates to deliver exceptional customer service and provide constructive feedback for improvement. Participating in guest satisfaction reviews and implementing action plans for guest satisfaction
Involved in the hiring process, welcoming new team members, overseeing ongoing training, and communicating performance expectations
Offering coaching and encouragement, creating a supportive environment for associates, and actively participating in an associate recognition program to boost team morale
Efficiently supervising same-day selling procedures to optimize room revenue and occupancy, verifying room rates accurately
Committed to managing departmental expenses and ensuring budgeted goals are met. Understanding the Front Desk's impact on the hotel's financial goals and aligning efforts with the overall vision of providing an inviting experience for every guest
Qualification
Required
Experience in a hospitality management role, preferably in a front office setting
Strong leadership skills with the ability to train and empower associates
Excellent customer service skills and the ability to handle guest complaints effectively
Proficient in night audit procedures and Front Desk operations
Ability to analyze reports and optimize performance based on critical information
Strong communication skills to convey Front Desk goals and expectations
Experience in managing departmental expenses and achieving budget goals
Ability to foster collaboration among different departments for guest services
Commitment to providing a professional work environment and ensuring associates have necessary supplies
Experience in the hiring process and ongoing training of new team members
Ability to supervise same-day selling procedures and optimize room revenue
Benefits
Health, Dental, Vision and Life Insurance including FSA and HSA options
Short and Long-Term Disability
Paid holidays, Vacations, PTO and Sick Leave.
401k with matching
Tuition Reimbursement
Hotel and Food and Beverage Discounts
Company
Renaissance Mobile Riverview & Battle House Hotel & Spa
Offering connection to the Mobile Convention Center via a skybridge, Renaissance Mobile Riverview Plaza Hotel provides a setting that blends style, comfort and convenience.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase