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Evolv Technology · 1 day ago

IT Support Analyst

Waltham, MA

Full-time

Hybrid

Entry, Mid Level

$27/hr - $32/hr

2+ years exp

Evolv Technology is dedicated to making public spaces safer through innovative security technology, and they are seeking an IT Support Analyst to provide outstanding technical assistance to their employees. The role involves troubleshooting IT issues, managing help desk tickets, and collaborating with the Cybersecurity & IT team to enhance user experience and support processes.

Artificial Intelligence (AI)Intrusion DetectionMachine LearningPhysical Security

No H1B

Responsibilities

Provide first-line technical support for Windows, macOS, and mobile devices

Troubleshoot hardware, software, and network issues for end-users

Manage and resolve help desk tickets, escalating as necessary

Support Office 365 applications (Outlook, Teams, OneDrive, SharePoint)

Assist with user account provisioning, password resets, and access management

Maintain endpoint security through basic monitoring and compliance checks

Document solutions and contribute to the IT knowledge base

Collaborate with the Cybersecurity & IT team to ensure consistent support coverage

Provide technical support for conference room equipment, including Microsoft Teams Rooms and HDMI connectivity

Maintain and monitor conference room technology, ensuring all equipment is operational and ready for use

Qualification

IT support experienceTroubleshooting skillsOffice 365 supportAtlassian suite familiarityEndpoint security knowledgeTicketing systems experienceRemote support toolsCan-do attitudeTechnical support for conference roomsUser account provisioningPassword resetsAccess managementCommunicationProblem-solving abilitiesCollaboration skills