Help Desk Technician jobs in United States
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The Judge Group ยท 1 day ago

Help Desk Technician

positionFort Worth, TX
timeContract
remoteOnsite
seniorityEntry Level
money$20/hr - $24/hr
date1+ years exp

The Judge Group is seeking a Help Desk Technician to provide exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations.

E-LearningInformation TechnologyProfessional Services
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H1B Sponsor Likelynote
Hiring Manager
Sahil Atray
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Responsibilities

Answer inbound calls with consistent quality using standardized scripting
Log service issues and create tickets in the ticketing system
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction
Escalate unresolved issues when necessary
Adhere to call center and company standards

Qualification

IT technical supportTicketing systemsWindows PCsMicrosoft 365POS systemsMultitaskingCommunication skillsProblem-solvingCustomer-focusedActive listening

Required

At least 1 year of customer service or IT technical support experience, preferably in a call center environment
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting
Flexible schedule, including weekends and holidays
High school diploma required; associate or bachelor's degree in IT is a plus
Strong communication skills with the ability to explain technical concepts effectively
Excellent problem-solving, multitasking, and prioritization abilities
Customer-focused approach and active listening skills

Preferred

Proficiency in ticketing systems like ServiceNow or Service Channel (preferred)
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous

Company

The Judge Group

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Glassdoor3.6
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Results through the Power of Experience.
dateFounded in 1970
location
Bala Cynwyd, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.judge.com/

H1B Sponsorship

The Judge Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1997-02-14IPO

Leadership Team

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Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
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Recent News

Seattle TechFlash
Family-Owned Business Awards 2025: 2 generations of The Judge Group turn $2,000 into $500M in revenue
2025-09-12
The Judge Group
Judge Recognized by Staffing Industry Analysts on Multiple 2025 Industry Lists
2025-08-05
The Judge Group
The Judge Group Named to Forbes' America's Best Recruiting and Temporary Staffing Firms 2025 List
2025-05-07
Company data provided by crunchbase