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Fort Worth & Western Railroad · 22 hours ago

Account Manager - Marketing/Business Development

Fort Worth, TX, US

Full-time

Onsite

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

Fort Worth & Western Railroad is currently seeking an Account Manager to support the Business Development team. This role involves developing and maintaining strong relationships with customers to generate new business, ensuring customer satisfaction, and supporting revenue growth through strategic planning and communication.

Freight ServiceTransportation

Responsibilities

Evaluate market requirements and competitor capabilities

Communicate with customers at appropriate intervals and schedule sales appointments

Develop, generate and present detailed proposals as needed

Collaborate with the Business Development team to strategize on client-related issues

Identify and develop business opportunities within existing accounts to maximize profitability and growth

Serve as the primary point of contact for all customer‑specific matters

Develop business plans and forecasts for customers and provide management with forecasting insights

Create new sales and service programs to support company growth

Proactively assess, clarify and validate customer needs on an ongoing basis

Develop and maintain reports to forecast and track key account metrics

Assist with high-severity requests or issues and escalate when necessary

Develop knowledge and proficiency in railroad marketing

Submit weekly progress reports and ensure accuracy of all submitted data

Clearly communicate the progress of monthly and quarterly initiatives to internal stakeholders

Attend functions, conferences and events to maintain customer relationships

Perform other duties as assigned by the Manager of Business Development

Qualification

Railroad experienceSales/marketing experienceClient-focused solutionsMicrosoft Office proficiencyListening skillsNegotiation skillsPresentation skillsInterpersonal skillsWork independently

Required

High School Diploma or GED

Valid Driver's License

Minimum of two (2) years of railroad experience, or equivalent experience in an industrial sales/marketing environment

Above average ability to read, write, and communicate (speak, hear, and understand) in English

Excellent listening, negotiation, and presentation skills

Ability to work independently with minimal supervision

Experience delivering client-focused solutions based on customer needs

Above average skills with Microsoft Office Products (Outlook, Word, Excel)

Ability to proactively listen and anticipate customers issues and resolve to customers and company's satisfaction

Ability to speak effectively before potential customers, economic development groups, customer groups, and all levels of company personnel

Strong interpersonal skills; optimistic, energetic, and professional demeanor

Handles confidential financial information appropriately

Preferred

Bachelor's Degree

Previous railroad marketing/sales/account management experience

Five years of experience in an industrial sales/marketing environment

Read and comprehend written safety rules, procedures, and safety manuals

Ability to think and act quickly in responding to emergency and non-emergency situations. At times working under extreme pressure with a heavy workload and tight deadlines