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R-G Federal Credit Union · 1 day ago

Information Technology Specialist

KC Metro Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

R-G Federal Credit Union is seeking an Information Technology Specialist responsible for delivering daily technical support, maintenance, and service to ensure the smooth operation of the credit union’s systems and technology. The role involves installing and setting up computers, completing software/hardware updates, and providing ongoing support to staff through helpdesk and ticketing systems.

Banking

Responsibilities

Install, upgrade, and replace workstation hardware and software within established timeframes; ensure systems are fully operable and provide user training when needed

Maintain and update software, ensuring proper safeguards, equipment compliance, and timely updates to minimize downtime or service interruptions

Test, implement, deploy, monitor, and maintain network and security services are essential for effective computer network defense

Monitor, maintain, and troubleshoot network equipment; collaborate with vendors as needed to ensure optimal performance

Respond to emergency network outages in alignment with business continuity and disaster recovery procedures

Recommend, schedule, and perform system improvements, upgrades, and repairs

Serve as the primary point of contact for technical assistance requests via the helpdesk/ticketing system

Provide exceptional support to internal staff through accurate information, timely resolutions, and courteous service

Assist users by diagnosing issues, implementing solutions, documenting outcomes, and following up to ensure long-lasting resolution

Prepare, update, and maintain documentation, including procedures, manuals, help sheets, and installation guides

Manage small-scale IT projects, demonstrating strong organizational and multitasking skills

Initiate and produce timely and accurate daily job stream processes, including running reports as required

Support vendors and contractors on technical implementations related to Credit Union projects and initiatives

Monitor operational procedures and recommend improvements to increase efficiency and service quality

Perform other duties as assigned

Qualification

Technical SupportNetwork SecurityActive DirectoryWindows 10/11Problem-SolvingCustomer ServiceCommunication SkillsInterpersonal SkillsAttention to DetailOrganizational Skills

Required

Strong verbal and written communication skills appropriate for technical and non-technical audiences

Valid driver's license required for travel to support branch locations (company vehicle provided)

Familiarity with Windows 10/11, Windows Server operating systems, and Microsoft Office products (Word, Excel, Teams, Outlook)

Basic knowledge of Microsoft Active Directory, Group Policy Objects (GPOs), and VoIP phone systems

Sound judgment with the ability to navigate conflicts with diplomacy and tact

Strong analytical and problem-solving skills, with the ability to think creatively and 'outside the box.'

Excellent attention to detail

A college degree in Information Systems, Computer Science or related field and at least two years of similar or related experience recommended

Technical certifications (i.e., A+, Security+, Network+, MCSE, CCNA) and/or additional years of experience in a related position may also be acceptable in lieu of degree as long as candidate can demonstrate proficiency

Applicant should have a working technical knowledge of Active Directory/Azure/Intune and experience configuring network devices including PCs and servers

Demonstrated ability to analyze technical issues, troubleshoot effectively, and implement solutions

Ability to work under pressure, meet deadlines, and maintain a positive, professional attitude

Strong interpersonal skills with the ability to explain technical information in user-friendly terms

Ability to work independently while following established procedures and best practices

Proven customer service skills for effective collaboration with end users

Ability to lift up to 60 pounds

Ability to install, move, and access equipment, including activities such as reaching, climbing, balancing, stooping, kneeling, crouching, and crawling

Ability to perform essential job functions safely and successfully in alignment with ADA, FMLA, and other federal, state, and local standards

Ability to maintain regular and punctual attendance in accordance with applicable requirements

This position requires the successful completion of applicable background checks, including employment verification, credit check, and criminal history screening, to ensure suitability for employment