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OPENLANE · 2 days ago

Relationship Specialist - San Jose, CA

San Jose, CA

Full-time

Hybrid

Mid Level

$70K/yr - $75K/yr

3+ years exp

OPENLANE is a company committed to supporting independent car dealers through financing solutions. The Relationship Specialist role involves building meaningful relationships with customers, managing accounts, and driving business growth while balancing risk.

AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale

Responsibilities

Use critical thinking to assess business and risk situations and make decisions with little oversight

Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues

Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships

Manage, service, and balance risk on customer accounts

Manage existing accounts and drive new growth opportunities

Embrace our culture of supporting others' success as they grow in their role

Qualification

Customer relationship managementSales expertisePortfolio managementRisk assessmentNew business developmentTechnology proficiencyAccountabilityCustomer serviceMulti-taskingCuriosityProblem resolutionSales supportCritical thinkingAdaptabilityTeam collaborationCommunication skillsTime managementIndependent work

Required

A minimum of three to five years of experience in customer-facing, sales, or sales support roles

A valid driver's license with reliable and dedicated transportation

Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base

Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt

Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues

A strong understanding of portfolio management, risk, and new business development

Ability to work independently and autonomously when needed as well as part of a team

Ability to use and understand technology required for your position such as mobile applications and software

High level of accountability towards local goals and business targets