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Experity · 17 hours ago

Senior Product Manager

Atlanta Metro

Full-time

Hybrid

Senior Level

$145K/yr - $165K/yr

5+ years exp

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software. The Senior Product Manager will drive the execution of Care Agent, an AI-powered patient engagement platform, ensuring timely delivery of new features and coordinating with stakeholders to enhance the product's strategy and user experience.

Electronic Health Record (EHR)Health CareInformation TechnologyMedicalOnline PortalsPrimary and Urgent CareSaaS

H1B Sponsor Likely

Responsibilities

Own day-to-day execution of the Care Agent product roadmap, ensuring on-time delivery of new skills and capabilities across booking, triage, registration, payments, and patient communications

Partner with executive stakeholders to refine product strategy based on customer feedback, market trends, and platform performance data

Coordinate with external development partners and agencies to manage deliverables, timelines, and quality across multiple concurrent workstreams

Define and prioritize product requirements, working with engineering and design to translate user needs into detailed specifications

Design conversational experiences that feel natural and human, not robotic, using AI to accomplish patient goals efficiently

Drive adoption and expansion across Experity's customer base of 5,700+ urgent care clinics serving 40 million annual patient visits

Monitor platform analytics and KPIs to identify opportunities for optimization, iterate on existing features, and inform roadmap decisions

Conduct customer interviews to gather feedback, validate product direction, and identify unmet needs

Build and present product updates and roadmap presentations to executive-level customer stakeholders

Qualification

Product ManagementAI ProductsMobile-first UX DesignFigmaB2C TechnologyAnalytical SkillsCustomer InterviewsHealthcare TechnologyCommunication SkillsTeam CollaborationPresentation Skills

Required

Bachelor's degree or equivalent combination of education and experience

5+ years of product management experience, with a strong track record of shipping consumer-facing digital products

Genuine enthusiasm for AI products and conversational interfaces. You understand how LLMs and agents are changing what's possible and you want to build with them

Experience with mobile-first UX design

Strong eye for design and proficiency in Figma

Background in B2C technology, SaaS, or consumer apps strongly preferred

Comfortable working with external development partners and managing deliverables across distributed teams

Strong analytical skills with experience using data to drive product decisions

Excellent written and verbal communication skills, including experience conducting customer interviews and presenting to executive-level stakeholders