Senior Desktop Support Technician jobs in United States
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DataStaff, Inc. ยท 19 hours ago

Senior Desktop Support Technician

positionRichmond, VA
timeContract
remoteOnsite
senioritySenior Level
date6+ years exp

DataStaff, Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity. The role involves providing technical assistance, training users, and troubleshooting computer systems, hardware, and software issues.

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H1B Sponsor Likelynote

Responsibilities

Responding to queries on the phone, via email, in person, or through remote access
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Training computer users
Training other staff on troubleshooting and diagnosing problems
Writing and editing documentation about troubleshooting and diagnosing problems
Gaining feedback from customers to improve training methods
Writing and editing training manuals
Running reports and analyzing common complaints and problems
Troubleshooting VPN, Networking, and ISP problems

Qualification

Computer systems knowledgeTraining manual writingAnalytical skillsProblem-solving skillsCommunication skillsCustomer feedback analysisOpenness to learningTeam-working skills

Required

6 Years - Strong working knowledge of computer systems, hardware, and software, including drivers and bios
4 Years - Excellent problem-solving, analytical, and team-working skills
4 Years - Excellent communication and interpersonal skills
4 Years - Demonstrated ability to obtain feedback from customers to improve training methods
4 Years - Writing and editing training manuals
4 Years - Running reports and analyzing common complaints and problems
4 Years - An openness to learning new technologies

Benefits

Medical, dental, and vision coverage options
Paid vacation
Sick leave
Holiday leave
401k program available for employees after 6 months

Company

DataStaff, Inc.

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DataStaff, Inc. (DSI), founded in 1998, is a small North Carolina women-owned business.
dateFounded in 1998
location
Raleigh, North Carolina, USA
people-size51-200 employees
web-link
https://datastaffnc.com

H1B Sponsorship

DataStaff, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
2020 (4)

Funding

Current Stage
Growth Stage

Leadership Team

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Glynda Mealer
CEO
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Robert Crabill
Chief Operating Officer
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Company data provided by crunchbase