Mintz Group · 20 hours ago
Operations Workflow Manager
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $125K/yr
5+ years expMintz Group is a company focused on corporate risk, executive due diligence, and disputes. They are seeking a Global Workflow Manager to coordinate and optimize the firm’s global investigative case pipeline, ensuring efficient resource allocation and timely project delivery.
Consulting
Responsibilities
Direct the daily assignment of cases across global investigative hubs and based on capacity and skills
Optimize utilization rates by identifying under-utilized teams and shifting workloads to balance capacity and reduce reliance on high-cost overtime or external contractors
Maintain a real-time global capacity dashboard to provide the VP, Business Operations with visibility into current and forecasted bandwidth
Serve as the primary enforcer of standard operating procedures (SOP), ensuring all investigative teams adhere to standardized workflows for execution
Maintain a relentless focus on efficiency, data-driven decision-making, and a "process-first" approach to problem-solving
Manage the risk-based variance protocol, reviewing and approving requests for deviations from standard procedures to control cost "leakage."
Identify and document "bottlenecks" in the current workflow and propose process iterations to reduce friction
Track and report on KPI metrics for operations across all practice areas, identifying teams or regions with significant variances from the established benchmark
Conduct weekly root cause analysis on projects that exceed budget or timeline thresholds, providing actionable insights to leadership
Manage operational dashboards (PowerBI/Tableau) that track project milestones, scoping accuracy, and rework rates
Act as a super-user and internal champion for the global workflow platform (e.g., proprietary Casebuilder software) managing user feedback for product enhancements
Collaborate with the Client Success team to ensure the automated intake system is functioning correctly and that project data is flowing seamlessly into the investigative workstream
Build a consistent and reliable workflow process that supports the speed and precision required for due diligence projects
Facilitate transition of workflow responsibilities from investigators and to the business operations function
Reduce delays in investigative work by facilitating timely assignment of due diligence projects across global investigative hubs
Become a go-to internal resource for business operations KPI/metrics
Help improve case flow efficiency between the client side and investigative teams
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, or a related field
5–8 years of experience in operations management, workflow coordination, or project management within a professional services, legal, or investigative environment
Strong client communication skills, particularly in high-pressure or time-sensitive environments
Exceptional judgment and problem-solving skills
Experience facilitating change management
Advanced analytical skills and attention to detail to facilitate workflow process coordination and KPI development
Familiarity with investigative or due diligence processes related to M&A or financial transactions
Working knowledge of FCRA, international compliance, intake best practices, and workflow process management
Proficiency in Microsoft Office, document management platforms, and intake tracking systems and data visualization tools
Client-focused, responsive, precise, adaptable, and able to work independently in a fast-paced environment
Preferred
Six Sigma Green Belt or PMP certification is highly preferred
Comfortable with tools such as DocuSign, scoping calculators, intake trackers, document management systems, data visualization tools (PowerBI, Tableau), and CRM/Workflow platforms
Benefits
Comprehensive medical coverage
Parental leave
Generous PTO policy
Company
Mintz Group
Mintz Group provides a range of risk mitigation services focused on due diligence, litigation and anti-corruption investigations.
201-500 employees
H1B Sponsorship
Mintz Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
WestView Capital PartnersICV Partners
2021-04-06Private Equity
2020-04-07Secondary Market
2015-01-29Acquired
Leadership Team
Christopher Weil
Co-CEO
Peter Lagomarsino
Co-Chief Executive Officer
Recent News
MarketScreener
2025-07-18
2025-07-18
globallegalchronicle.com
2025-04-14
Company data provided by crunchbase