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State of Florida · 2 days ago

INVESTIGATION MANAGER-SES - 43000761

Tallahassee, FL

Full-time

Onsite

Mid, Senior Level

$75K/yr - $75K/yr

The Florida Office of Insurance Regulation (OIR) is responsible for promoting a stable and competitive insurance market for consumers. The Investigation Manager will supervise and manage analysts in the Property and Casualty Market Regulation, overseeing investigations and examinations of insurance companies while ensuring compliance with legislative and statutory changes.

Government Administration

Responsibilities

The primary duty of this position is supervising and managing the analysts in the Property and Casualty Market Regulation (PCMR). Coordinates confidential personnel actions, including recruitment, disciplinary, attendance and leave, organizational changes, and related matters. Develops and conducts training programs for PCMR staff

Provides administrative and technical supervision to employees in the research, examination, investigation, and/or analysis of the business practices and conduct of Property & Casualty insurance companies

Develops and conducts training programs for staff

Assigns, monitors, and reviews all investigation and examination cases prior to forwarding to the Director or closing. Directs the compilation and review of various reports prepared by staff

Coordinates, plans, organizes, and participates in settlement negotiations and in evidentiary and administrative hearings involving insurer non-compliance. Reviews all recommendations to management regarding enforcement actions and monitors through final resolution

Maintains and provides staff with updated investigation and examination procedures and information to coincide with legislative, statutory, and rule changes in the insurance industry. Maintains accurate database and related records of all former and current investigations and examinations

Provides technical assistance to the Office on matters pertaining to legislation, rulemaking, policies, and procedures as needed

Performs other assignments deemed necessary by the Director or management

Performs investigations/market conduct examination duties when necessary

Participates in the development of strategic planning goals, program budgets, and the Bureau’s quality plan

Compiles and produces reports and other documents in response to information requests

Coordinates with other law enforcement officials on illegal activities at the state, local, or federal level

Represents the Office at public functions and events as delegated

Performs special projects and other duties as required by the position

Qualification

Risk management principlesSupervisory principlesInvestigative techniquesData analysisMicrosoft OfficeFact-finding researchTraining staffEffective communicationProblem-solvingRelationship building

Required

Knowledge of basic principles of risk management, general insurance practices, or general legal practices in a regulatory environment

Knowledge of supervisory and management principles and practices

Knowledge of methods of compiling, organizing, and analyzing data

Knowledge of investigative techniques and practices

Ability to use Microsoft Office programs with proficiency in Excel and Word

Ability to supervise, manage, and train staff, delegate/assign workloads, determine work priorities, document work, and ensure proper completion of work assignments by staff

Ability to collect, evaluate, and analyze data into a logical format for presentation in reports, documents, and other written materials

Ability to identify the nature of problems and use logic and analysis to develop different approaches to resolve them

Ability to read, interpret, and apply Florida Statutes, rules, and regulations pertaining to insurance matters

Ability to conduct fact-finding research

Ability to establish and maintain effective working relationships with co-workers and the public

Ability to effectively communicate verbally and in writing