Brady Services · 3 days ago
End User Support Technician
Greensboro, NC
Full-time
Hybrid
New Grad, Entry LevelBrady Services is a leading independent office providing efficient, reliable, and secure building solutions throughout central and eastern North Carolina. They are seeking an End User Support Technician to process and resolve IT incidents and service requests, provide hands-on and remote support, and ensure outstanding customer service to end users.
Business DevelopmentManufacturing
Responsibilities
Process, troubleshoot, and resolve incidents and service requests within defined SLAs through the IT Help Desk system, including but not limited to, end-user workstations (laptop/desktop), mobile devices, desk phones, peripherals, and software
Monitor and manage the IT Help Desk ticketing queue, and escalate to the appropriate support team, when necessary, to facilitate resolution
Answer and field incoming calls and requests to the IT Help Desk via other communication methods
Provide hands-on and remote support to end users, with an emphasis on outstanding customer service
Communicate technical concepts and information to end users of varied skill levels, from novice to advanced, in a clear manner that is tailored to their level of understanding
Perform setup and deployment of end-user hardware
Interact closely with end users to understand their needs in relation to software and hardware requirements
Coordinate support activities with other IT team members and/or vendors, when necessary
Provide multifunctional printer (MFP) support
Provide audiovisual (AV) support for onsite conference and training rooms
Participate in projects, as needed
Occasionally provide after-hours, on-call mobile device support for select priority users, as needed
Collaborate with other IT team members and associates
Comply with standard processes and procedures documentation
Qualification
Required
Ability to pass drug screening
Ability to prove US employment eligibility
Associate's Degree in an IT-related discipline, or the equivalent combination of education, professional training, and/or work experience
Strong written and verbal communication skills
Ability to make complex technical ideas or situations clear and understandable for all audiences
Self-starter with a high degree of initiative, mature judgment, and discretion
Strong focus on customer service to successfully interact with end users and peer teams
Sound cybersecurity hygiene
Must perform well in high-energy, dynamic, and team-oriented environments
Strong knowledge of current Microsoft operating systems and applications
Ability to coordinate with geographically dispersed teams to achieve planned results
Preferred
Bachelor's Degree in an IT-related discipline, or the equivalent combination of education, professional training, and/or work experience
Experience in laptop imaging and provisioning of new systems and devices
Working knowledge of Microsoft Active Directory (AD) and/or Microsoft Entra ID
Experience working with an enterprise IT Help Desk ticketing system (ITSM)
Exposure to Microsoft 365 administration
CompTIA IT certifications, or equivalent, a plus
Benefits
Competitive pay and bonus
Affordable Medical, Dental and Vision plans
Employer sponsored Short- and Long-term Disability
Employer sponsored life insurance
401k with company match
Paid Time Off
Career growth & training opportunities
Company
Brady Services
Brady is the leading supplier of Trane Integrated Comfort SolutionsTM and services for commercial and industrial buildings.
Founded in 1962
501-1000 employees
H1B Sponsorship
Brady Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Brian Simpson
Chief Financial Officer
Joanna Stone, SPHR, SHRM-SCP
Vice President & CPO Human Resources
Company data provided by crunchbase