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Digital Risk · 1 day ago

Mortgage Loan Processor

Jacksonville, FL

Full-time

Hybrid

Mid Level

3+ years exp

Digital Risk is one of the largest mortgage outsource providers in the U.S., dedicated to blending human experience with technology in the mortgage sector. The Mortgage Loan Processor will manage a pipeline of loans, ensuring compliance with policies and providing excellent customer service throughout the loan processing stages.

Financial ServicesRisk ManagementSoftware

Responsibilities

Manage an assigned pipeline of 35-50 plus loans on a daily and weekly basis

Process loans from application to closing including but not limited to:

Collecting and analyzing documents to submit to Underwriting for final approval

Communicating expectations, requirements and program details though established communication standards

Maintain daily workflow prioritization to ensure pipeline management meets required closing dates

Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met

Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances

Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm

Ensure customer service surveys maintain the rating level designated by management

Communicate with all parties involved in the transaction to keep them informed of file status

Review and analyze all necessary documentation, including borrower docs and third-party docs

Interpret policies while analyzing applicant information, property and documentation

Calculate borrower income for all employment types

Comprehensive understanding of credit underwriting guidelines

Must be flexible and able to work in a fast paced, potentially stressful environment

As 100% of the work opportunities are onsite, in person attendance is required

This position has the option of becoming Hybrid (this is only an option for Jacksonville, FL and Maitland, FL employees)

Candidates are required to be in the office for training and ramp Monday-Friday for the first 4-6 months

To qualify for Hybrid, candidates are required to achieve and maintain documented performance metrics

Work from home days are pre-determined by the business

Qualification

Loan Processing experienceUnderwriting proceduresCustomer service skillsHELOC experienceAnalytical skillsMicrosoft Office proficiencyOrganizational skillsWork paperlessCommunication skillsDetail orientedProblem-solvingTime management