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Canon USA · 22 hours ago

Client Service Representative I

Las Vegas, NV

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon USA is a global digital imaging leader committed to exceeding customer expectations. The Client Service Representative I is responsible for providing excellent customer service and support, handling various office tasks, and ensuring customer satisfaction through effective communication and service delivery.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer

Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings

May also be responsible for copy/binding/copier maintenance

Qualification

Customer serviceBasic computer skillsCommunication skillsMultitaskingLift 50lbs

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Ability to work OT as needed

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more