Sheppard Pratt · 2 weeks ago
Total Rewards Specialist
Towson, MD
Full-time
Onsite
Entry, Mid Level
1+ years expSheppard Pratt is seeking a Total Rewards Specialist to manage compensation and benefits programs. The role involves administering various HR services, ensuring compliance with regulations, and delivering excellent employee support.
CharityEducationHealth CareNon ProfitSpecial Education
Responsibilities
Administer compensation and benefits programs, including base pay, health and welfare benefits, retirement plans, and tuition programs
Support annual and ad hoc compensation processes such as salary reviews, job changes, and market adjustments
Assist with benefits enrollments, qualifying life events, and employee education related to benefit offerings
Maintain accurate employee records in HRIS and benefits systems, ensuring data integrity and compliance
Support compliance with federal, state, and local regulations related to compensation and benefits (e.g., FLSA, ERISA, ACA, COBRA)
Serve as a frontline resource in the HR Service Center, responding to employee and manager inquiries related to benefits
Triage, research, and resolve service requests, escalating complex issues as appropriate
Provide clear, consistent guidance to employees while maintaining confidentiality and professionalism
Track inquiries and resolutions to ensure service level expectations are met and issues are properly documented
Contribute to the development and maintenance of knowledge articles, job aids, and standard operating procedures
Prepare routine and ad hoc reports related to compensation, benefits, and service center metrics
Support audits, surveys, and data requests from internal and external stakeholders
Partner with payroll, HRIS, finance, and vendors to ensure accurate processing and issue resolution
Identify trends in employee inquiries to support improvements in communication, tools, and processes
Deliver a positive employee experience through responsive, accurate, and service-oriented support
Collaborate with other members of the HR team to ensure consistent application of total rewards programs and policies
Participate in open enrollment, employee communications, and education initiatives as needed
Qualification
Required
Work requires knowledge of human resource management, including flexible benefits administration, as well as the ability to effectively communicate, both orally and in writing - acquired through a bachelor's degree in business administration or related field. A high school diploma and five years of relevant work experience may be considered in lieu of a bachelor's degree
Work requires skills in presentation, data base maintenance and reporting, program administration, and written communications
Work requires knowledge of benefits and insurance principles - acquired through one to two years of Human Resources experience
Masters level coursework in Human Resources Development, Organizational Development or related area may be considered as a substitute for some of the experience requirement
Work requires interpersonal skills sufficient to: conduct telephone surveys; make group presentations; explain policies and procedures, in sometimes difficult situations, and to people of varying educational levels and analytical ability; and assist employees with problems and complaints (51-80% of work time)
Work requires analytical ability sufficient to anticipate or resolve problems and complications in benefit program administration
Work requires the ability to balance priorities, meet tight deadlines, work at a computer, and follow up on details required to effectively administer programs, all of which very frequently (51-80% of work time) produce a high level of mental/visual fatigue
Company
Sheppard Pratt
Sheppard Pratt is a behavioral health and special education system.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
Horizon Foundation
2023-01-19Grant· $0.23M
Leadership Team
Harsh Trivedi
President and CEO
Donna Richardson
Vice President & Chief Development Officer
Recent News
2025-06-09
Behavioral Health Business
2025-02-21
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