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Home Care Delivered · 22 hours ago

Customer Service Rep I Marlborough MA

Marlborough, MA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Home Care Delivered (HCD) is a rapidly growing specialty medical supply distributor that partners with healthcare providers to deliver medical products to patients' homes across the U.S. The Customer Service Representative will engage with customers, coordinate shipments of medical supplies, and ensure compliance with regulatory policies while maintaining high customer satisfaction standards.

Health Care

Responsibilities

Communicates with internal and external customers via telephone and email in a highly professional, caring and knowledgeable manner

Properly documents and notes all orders with actions taken and other pertinent information

Maintains current knowledge of, and adhere to the company's product formularies

Demonstrates knowledge of insurance procedures and regulations and be able to discuss them with customers, medical professionals, and caregivers as they relate to specific customer policies

Executes all tasks required to accurately assist customers in receiving products for all conditions serviced by HCD

Conditions to include; Incontinence, Diabetic, and Nutritional

Meets & maintains department productivity standards as communicated by the Customer Service Management team

Maintains acceptable QA Standards on calls as measured by Customer Service Leadership team

Performs all other duties as assigned, which may vary at any time with or without notice

Cooperates with internal and external investigations, reviews and audits. Engages in good faith reporting of compliance concerns. Participates in annual and ad hoc compliance training

Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements & policies, and HCD's Compliance Program & Standards; including but not limited to; maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPPA) in accordance with HIPPA regulations