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Boldyn Networks · 6 days ago

Field Services Representative

United States

Full-time

Remote

Entry, Mid Level

$25/hr - $30/hr

2+ years exp

Boldyn Networks is reimagining the future of interconnectivity and is seeking a knowledgeable and customer-oriented Field Services Representative. In this role, you will provide exceptional service to customers, address network escalations, and ensure the networks managed exceed client expectations.

InfrastructureMobileWireless

Comp. & Benefits

Responsibilities

Providing exceptional service to customers

Working with Boldyn Networks to address end-user and network escalations

Working with Boldyn Networks to coordinate client activities (e.g. move-in)

Responding to emergency outages promptly

Monitoring, investigating and retiring equipment alarms

Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)

Maintaining own schedule for onsite customer appointments within 24-48 hour SLA

Tracking and updating escalation tickets

Working with Boldyn Networks on customer install activities as needed

Seeing that Boldyn Networks policies and end-user agreement are upheld in your perspective region

Generating reports as required

Attending training events as required

Other documentation and administrative duties as requested

Qualification

Networking equipmentFiberCopper-based systemsNetworking certificationsTechnical support experienceCustomer support experienceTechnical aptitudeSelf-motivationInitiative