R1 RCM · 1 day ago
Customer Service Representative - Patient Registration - Team Lead
Mesquite, NV
Full-time
Onsite
New Grad, Entry, Mid Level
$17.39/hr - $25.51/hr
0+ years expR1 RCM, Inc. is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. As a Customer Service Representative – Team Lead, you will oversee the performance of the Customer Service team, ensuring high-quality service and efficient operations in patient registration.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards
Efficient and effective utilization of all available departmental resources, whether human, physical or technological
Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards
Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement
Working on computers and answering phones to intake information in a busy environment
You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins
You should feel comfortable working across multiple programs and typing as quickly as patients can talk
You will work around clinicians interrupting the registration process for emergent clinical care
Helping people who may be very ill or worried
Patients need you to be there for them and listen carefully to ease their anxiety
You’ll ask follow-up questions and build rapport in real time
Fast-paced work environment, often on your feet assisting patients complete their registration
While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training
While the data you collect may be predictable, the people you’ll get it from aren’t
You must work quickly and expect the unexpected
This is not a casual desk job
A team you can rely on
Qualification
Required
High School Diploma or GED
Excellent customer service experience
At least 6 months in a comparable role
Benefits
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
2026-01-07
Columbia West
2025-12-13
Company data provided by crunchbase