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Great Lakes Credit Union · 1 day ago

Bank Teller

Crystal Lake, IL, US

Full-time

Onsite

New Grad, Entry Level

$16.43/hr - $24.46/hr

Great Lakes Credit Union is seeking a Member Specialist (Bank Teller) to join their team. This role is primarily responsible for providing high-quality member service, performing financial transactions, and advising members on appropriate products and services to meet their financial needs. The Member Specialist will also ensure compliance with regulations and maintain positive relationships with members and staff.

BankingFinancial Services

Responsibilities

Provides high quality member service and retention activities by accurately performing transactions ranging from deposits, withdrawals, payments, transfers, money orders, and cashier’s check

Provides appropriate advice, counseling, and solutions to member inquiries and problems. Works with other Credit Union personnel to proactively meet member needs in a responsive, efficient manner across department lines

Supports a sales and services driven culture

Complies with federal and state regulations and internal controls and expectations while maintaining secure inventory control of negotiable instruments and cash

Ensure the safety and security of the branch by following all the policies and procedures

Opens and prepares department for daily operations

Processes night depository, express drop and mail transactions as required

Performs departmental audits and audits of teller work as required

Verifies members’ signatures, account ownership and identification

Closes, balances, and secures branch. Balances coin machine and prepares coin shipments

Maintains vault combinations

Meets and exceeds personal performance goals and contributes to branch, and Credit Union goals

Meets and consults with members or prospects to identify needs and offers appropriate products/services to help them achieve their financial objectives

Builds a relationship with our members by managing a book of business through outbound calls, member resolution calls and sales leads calls

Responsible for opening and maintaining membership accounts in accordance with policies and procedures

Provides and assists with Call Center support as needed

Provides assistance to other departments and branches as required

Participates in credit union promotions and community events

Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls

All other duties as assigned