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Adventist HealthCare · 17 hours ago

PFS Customer Service Representative (Hybrid), Day Shift, Patient Financial Services

Gaithersburg, MD

Full-time

Hybrid

Entry, Mid Level

$19.64/hr - $25.65/hr

2+ years exp

Adventist HealthCare seeks to hire an experienced PFS Customer Service Representative who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. The representative will respond to patient inquiries regarding billing and insurance, resolve routine issues, and ensure compliance with regulations while maintaining a positive patient experience.

Health CareHome Health CareHospitalNon ProfitRehabilitationWellness

H1B Sponsor Likely

Responsibilities

Respond to inbound patient calls regarding account balances, insurance questions, and billing concerns

Resolve routine billing issues and provide clear explanations of charges, payment responsibilities, and financial options

Process payments when authorized, following organizational cash-handling and payment-processing procedures

Identify and escalate complex or clinically-related concerns to the appropriate clinical, billing, or revenue cycle teams

Follow established escalation workflows to ensure timely resolution and quality service delivery

Track, document, and maintain detailed records of all interactions in the CRM or healthcare-specific information systems

Ensure compliance with HIPAA and all applicable privacy and security regulations at all times

Meet or exceed departmental performance metrics, including average handle time, first-call resolution, and customer satisfaction targets

Participate in outbound communication efforts such as appointment reminders, balance outreach, or service follow-ups as needed

Contribute to a positive patient experience by maintaining professionalism, empathy, and clear communication

Qualification

Healthcare financial experienceCRM systems proficiencyCustomer service experienceMultitasking abilityCommunication skillsActive listening skillsEmpathyProfessionalismAttention to detail

Required

Minimum of 2 years of customer service experience in a call center environment

Minimum of 2 years of experience in a healthcare financial or professional billing setting required

Strong communication and active-listening skills with the ability to explain complex billing information in a patient-friendly manner

Proficiency in CRM systems or healthcare financial platforms

Ability to multitask, prioritize, and navigate high-volume workflows

Demonstrated commitment to accuracy, confidentiality, and compliance

Customer-focused mindset with a strong desire to support patients and resolve concerns effectively

Fast-paced call center and office environment

May require extended periods of computer and phone use

Occasional schedule flexibility may be needed based on operational demands

Benefits

Work life balance through nonrotating shifts

Recognition and rewards for professional expertise

Free Employee parking

Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

Paid Time Off

Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

Subsidized childcare at participating childcare centers

Tuition Reimbursement

Employee Assistance Program (EAP) support

Company

Adventist HealthCare

Glassdoor3.3

Adventist HealthCare is an integrated, health-care delivery organization.

Founded in 1907

Gaithersburg, Maryland, USA

5001-10000 employees

https://www.adventisthealthcare.com

H1B Sponsorship

Adventist HealthCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (25)

2024 (11)

2023 (6)

2022 (23)

2021 (15)

2020 (12)