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Crafco, Inc. · 6 days ago

Customer Support Coordinator

Chandler, AZ

Full-time

Onsite

Mid Level

$45K/yr - $60K/yr

3+ years exp

Crafco, Inc. is seeking a Customer Support Coordinator at their corporate headquarters in Chandler, AZ. The role focuses on managing customer orders and serving as the primary communication hub between sales and production departments to ensure customer satisfaction.

ManufacturingReal Estate

Responsibilities

Process customer orders received via email, phone, and fax in a time sensitive manner

Respond to customer questions and inquiries within a reasonable time frame depending on the level of urgency

Verify customer order information, product identity, quote, tax situation, and other information before entering orders into SAP. Immediately inform the customer of any discrepancies within their purchase order and work to correct issues

Check material availability and be able to suggest alternative options (e.g., packaging, plant) to meet customer needs in cases of short supply

Coordinate with other departments as needed to ensure customer's orders/requests are being met and notify the customer immediately of any issues that arise

Build sustainable relationships and trust with customers and sales representatives through open and excellent interactive communication

Coordinate shipments and information with the equipment and sealant plants when necessary to maintain a high level of customer service

Qualification

Customer service experienceSupply Chain experienceCustomer service softwareSAPEnglish communicationSalesforceListening skillsEmpathyCustomer follow-upMS OfficeBuilding relationships

Required

Proven customer service work experience for a minimum of 3 years

Proficient in English with excellent verbal and written communication skills

Demonstrated written communication skills with excellent grammar in handling e-mail responses with professionalism

Tool/Program Requirements: Working knowledge of customer service software. Strong computer competency in MS Office applications

Customer Experience (CX) Skill Requirements: Exceptional listening skills, empathy, customer follow-up and the ability to build customer relationships through positive interactions