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icon Mechanical · 1 week ago

Service Account Manager

Granite City, IL

Full-time

Onsite

Mid Level

$75K/yr - $120K/yr

icon Mechanical is a full-service mechanical contractor and construction firm specializing in various industrial services. They are seeking a Service Account Manager to maintain client relationships, assist in estimating costs, and ensure customer satisfaction while promoting their services.

Real Estate

Growth Opportunities

Responsibilities

Maintaining the highest level of respect, support, and team atmosphere

Creating positive working relationships and maintaining regular contact with assigned accounts and potential clients

Positioning renewable service agreements as valuable, cost-effective partnerships and budgets whenever feasible

Assisting in estimating costs for HVAC and plumbing repairs

Collaborating with technicians and clients to assess repair needs and provide detailed service proposals

Creating competitive, high-quality, and timely estimates and proposals. Negotiating value, address resistance, and close the sale

Tracking renewal dates on maintenance contracts and ensuring customer satisfaction and positive account status before contract expiration

Monitoring and maintaining service sales email inbox for support to service techs and new or existing clients to promptly provide repair and replacement cost options in addition to maintaining regular follow-up with Clients

Seeking in-house technical advice and support whenever necessary, ensuring each proposal satisfies the customer's service needs and wants

Promoting icon's various offerings where practical and communicating potential opportunities to the Service sales manager

Keeping the service sales manager informed of progress, account status, and recent sales leads

Maintaining close communication with Tech is essential for correctly understanding the client's needs and providing practical solutions

Qualification

Mechanical/HVAC experienceCommercial HVAC knowledgePiping systems knowledgePreventive maintenance agreementsEstimating costsLeadershipCommunicationProblem-solving

Required

Proven working experience in the Mechanical/HVAC industry

HVAC trade school or college degree is a plus

Knowledge of commercial HVAC equipment, piping systems, and sheet metal

Ability to build preventive maintenance agreements to meet all the client's needs and provide options in a fiduciary manner

Ability to work within deadlines while having to multi-task with changing priorities

Demonstrate confidence in their knowledge and are committed to researching the answers and finding the right solution for things they do not know

Identify customer's operational and environmental objectives, needs, and requirements. Actively listen, probe, and identify concerns. Clarify Icon's capabilities and expertise and provide strategic technical solutions