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CBRE · 20 hours ago

Sr. Facilities Manager - retail

Charlotte, NC

Full-time

Hybrid

Senior Level

5+ years exp

CBRE is a global leader in commercial real estate services, and they are seeking a Senior Facilities Manager to oversee a portfolio of retail sites for a leading technology client in Charlotte, NC. The role combines strategic oversight with hands-on engagement, focusing on delivering exceptional service and operational excellence across multiple sites.

CommercialFinancial ServicesProperty DevelopmentReal Estate

No H1B

Responsibilities

Maintain superior customer service standards in all client interactions, ensuring responsiveness and professionalism

Oversee execution of routine and non-routine work, ensuring warranty issues are addressed. Lead and coordinate facility repairs and maintenance by partnering with technicians, vendors, and contractors to ensure timely and high-quality service

Responsible for managing and overseeing operating and capital budgets to ensure effective allocation and compliance with financial objectives. Prepare monthly, quarterly reviews and budgets aligning with market leaders to inform refresh and remodel strategies

Provide support for new store openings and remodel projects to ensure timely and successful execution

Foster strong client relationships through proactive communication and regular meetings to address and resolve facility-related concerns

Collaborate with cross-functional teams - including real estate, design, innovation and security, to enhance site functionality and optimize material selection. Participate in schematic design reviews for new stores to ensure preventative maintenance concerns are addressed early

Work alongside project managers and vendors to provide guidance and oversight, while not directly managing projects

Conduct facility inspections and ensure compliance with local, state, and federal regulations, maintaining high standards of quality assurance

Identify opportunities for operational improvements, repairs, and upgrades, and implement solutions that enhance efficiency and performance of stores, using the client’s CMMS (Service Channel)

Develop and enforce environmental health and safety procedures tailored to each facility’s needs

Build and maintain vendor relationships, oversee invoicing processes, and review and approve purchase orders for parts, services, and labor

Apply broad business and technical knowledge to align facilities operations with departmental goals and cross-functional initiatives

Serve as a mentor and role model, promoting CBRE’s RISE values and influencing others through leadership and collaboration

Solve complex technical and operational challenges with a strategic and solutions-oriented mindset

Recognize and address the broader impact of decisions across the department, driving continuous improvement in methods, processes, and standards

SOX control responsibilities may be part of this role, which are to be adhered to where possible

Qualification

Facilities managementBudget managementCustomer serviceVendor managementPreventative maintenanceLeadership skillsCommunication skillsMicrosoft Office SuiteEnvironmental healthSafetyTechnical knowledgeOrganizational skillsProblem-solving

Required

Bachelor's degree preferred with 5-8 years of relevant experience; a combination of education and experience will be considered in lieu of a degree

Demonstrated experience in facilities management, preferably for global leader in consumer technology. Skilled in scheduling and partnering with various MEP and soft service vendors for commercial properties. Experience with developing and adhering to preventative maintenance plans

Valid driver's license required due to travel expectations. Willing and able to travel to client sites across the portfolio

Ability to effectively liaise and build relationships with multiple stakeholders, including clients, vendors, and internal teams

Strong ability to communicate complex and sensitive information clearly and effectively, while setting expectations and resolving challenges

Experience in hospitality-focused roles or workplace experience positions required

Proven leadership skills with the ability to inspire teams and align operational goals across roles and functions

Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other related applications. Ability to learn and apply new technologies and equipment in a dynamic environment

Excellent organizational skills and a proactive, curious mindset

Solid understanding of financial and operational math, including percentages, fractions, and other calculations

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future