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TruStone Financial Credit Union · 1 week ago

Loss Prevention Specialist

Kenosha, WI, US

Full-time

Onsite

Entry Level

$19.40/hr - $24/hr

2+ years exp

TruStone Financial is a full-service, member-owned credit union that provides competitive financial tools to empower members’ financial well-being. The Loss Prevention Specialist role is responsible for resolving potential or delinquent member accounts and implementing plans to bring loans and accounts current or minimize losses for the company.

BankingFinancial ServicesNon Profit

Responsibilities

This role is responsible for the resolution of potential or delinquent member accounts

Conduct an effective follow-up program involving loans and Visa accounts in which members are contacted by phone, letter or in person appointment to ascertain reasons for delinquencies

Develop and implement a mutually agreeable plan to bring member loans and/or accounts current or to minimize a loss for the company

Qualification

Consumer collection experienceCollection lawsLending document knowledgeMicrosoft Office proficiencyProfessionalism under pressureVerbal communication skillsWritten communication skillsProblem-solving ability

Required

Availability to work 40 hours per week Monday through Friday between the hours of 8:30am – 5:30pm and at our Kenosha Green Bay Road office location; non-exempt

High school diploma or equivalent

Lending document knowledge

PC experience including a general working knowledge of Microsoft Office, Internet, and E-mail equivalents

Strong verbal and written communication skills

Ability to generate professional correspondence through mail

Ability to define problems and apply appropriate remedies

Ability to interpret verbal and written instructions, as well as, deal with abstract and concrete variables

Ability to work independently while displaying initiative and good decision-making skills

A high level of professionalism while working under pressure

Compliance with the Bank Secrecy Act and all its provisions

Ability to pass a pre-employment drug test and various background checks

Regular and reliable attendance at the workplace

Preferred

2+ years of previous consumer collection experience

Working knowledge of credit union, various state and federal consumer collection policies, procedures, laws and regulations. This includes, but is not limited to; bankruptcy laws, student loan guidelines, real estate collection laws, Visa account collection laws, property improvement collection guidelines, and NSF check collection knowledge

Benefits

Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.

Affordable dental and vision insurance coverage.

Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.

10+ paid holidays each year.

Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.

401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.

Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.

Employer-paid Short Term and Long Term Disability benefits.

Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.

Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).

Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.

Special employee discounts when you join TruStone Financial as a credit union member.

Employee activities, events, discounts, and many other great benefits and perks!