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Moxe · 1 day ago

Digital Release Specialist

United States

Full-time

Remote

Senior Level

5+ years exp

Moxehealth is committed to making high-quality, affordable healthcare a reality. The Digital Release Specialist is responsible for processing Release of Information requests while maintaining patient privacy and ensuring compliance with HIPAA regulations.

Health CareHospitalMedicalWellness

Responsibilities

Completes release-of-information requests by retrieving patient medical charts, accurately scanning and transmitting records, and returning charts in accordance with established procedures, quality standards, and daily productivity requirements

Interact with requestors to identify medical records needed for patient care, review, billing or release of information

Validates requests and authorizations for release of medical information according to established procedures

Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing

Provides excellent customer service by remaining attentive and respectful, ensuring full understanding of customer requests, following through as promised, and proactively identifying and addressing client concerns or issues

Handle all requests and inquiries for patient health information whether received via mail, fax, phone, or in person according to our SLAs

Consistently operates within the scope of the role and organizational direction. Readily accepts assignments and remains dependable and available to support additional facilities or assist during periods of high workload

Serve as a Release of Information subject matter expert while performing complex duties including processing requests for Protected Health Information (PHI)

Follow all federal and state laws, facility policies, and company procedures related to the release of information and patient privacy

Safeguard patient health information at all times

May receive incoming requests including telephone inquiries, and retrieving facsimile inquiries, depending on the needs of the client

Maintains equipment in excellent operating condition, both internally and externally, ensuring reliability and optimal performance

Follow hospital protocols and privacy policies to maintain strict confidentiality of all protected health information (PHI)