RYNO Strategic Solutions, LLC ยท 21 hours ago
Client Success Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$115K/yr - $125K/yr
5+ years expRYNO Strategic Solutions is an innovative digital marketing company dedicated to helping Home Service companies find their customers online. As a Client Success Director, you will lead a team focused on client retention, satisfaction, and growth, while acting as a strategic advisor to clients and driving business opportunities.
AdvertisingInformation TechnologyMarketingSEOWeb DesignWeb Development
Responsibilities
Prioritize the retention, satisfaction, and growth of your direct team's accounts
Act as a strategic advisor for your clients by identifying business and digital marketing opportunities, determining strategy, and executing plans
Lead a team of Client Success Managers & Senior Client Success Managers:
Assist with interviewing, hiring, and training team members
Conduct regular 1:1s and performance reviews
Run account team meetings and address problem-solving or conflict resolution as needed
Work closely with the team leads to ensure overall employee satisfaction and retention
Client satisfaction and retention: Target a team retention rate of 98% or higher by understanding client business goals and challenges, leading strategy sessions, and ensuring success against standard KPIs
Client concern resolution: Proactively de-escalate client concerns stemming from result or relationship opportunities. Ensure issues are addressed and resolved efficiently and completely
Drive account growth: Take a consultative approach to identifying revenue growth opportunities and generate additional value to the team's client base
Travel: Regular travel to industry events and client meetings, and quarterly leadership meetings, is an essential function and responsibility of this position
Qualification
Required
5+ years' digital marketing experience, including campaign strategy, optimization, and performance analysis
2+ years in a people leadership role, with experience leading teams and developing talent
Proficient knowledge of digital marketing services, including but not limited to SEO, Paid Media, and related performance-based marketing strategies
Proven ability to de-escalate client issues and resolve escalations
Experience driving incremental improvement to client results
Direct leadership experience with proven ability to coach and grow team members at various levels of experience
Strong relationship-building skills and the ability to work with different personalities
Strong work ethic with a 'whatever it takes' attitude
Excellent written and verbal communication skills
Ability to make quick, intentional decisions using critical thinking
High-level organization, time management, and follow-through skills
Aptitude for managing numerous situations simultaneously and prioritizing effectively
Knowledge of small business operations and challenges
Willingness to lead difficult conversations and ensure client and team success
Preferred
Experience working with large business corporations and/or private equity groups
Experience supporting Home Service brands (e.g., HVAC, Plumbing, Electrical, Garage Doors, Solar, etc.)
Experience with Salesforce
Bachelor's degree (high GPAs, Business degrees, and top-tier schools preferred)
Benefits
Remote-first culture with flexible work options
Performance based bonuses to reward excellence
Medical, Dental, Vision, and Life Insurance
401(k) matching to help you plan for your future
6 weeks of paid parental leave for new parents
$2,000 annual tuition reimbursement for continued education
Wellness stipend to support your health and fitness
Monthly data stipend to support your remote work environment
Paid vacation and sick time off for work-life balance
11 paid holidays to enjoy throughout the year
Paid days for a Cause to give back to your community
Paid birthday holiday to celebrate your special day
Comprehensive Employee Assistance Program for personal support
Leadership and career advancement opportunities
Anniversary rewards to celebrate milestones
Inclusion, Diversity, Equity & Access (IDEA) Committee
Awesome team merch!
Company
RYNO Strategic Solutions, LLC
We provide digital marketing strategies designed to scale your home-services business - from HVAC to plumbing, electrical, and more.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-10Acquired
Leadership Team
Anna Yano
Co-Founder and President
Recent News
2025-05-07
Company data provided by crunchbase