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AAA Washington · 2 days ago

Travel Advisor

Bellevue, WA

Full-time

Hybrid

Entry Level

$23/hr - $23/hr

2+ years exp

AAA Washington is a trusted service provider that helps members travel confidently through life. The Travel Advisor role involves selling travel products, providing planning assistance, and ensuring customer satisfaction throughout the booking process.

Consumer Services

Hiring Manager

Jeremy Plane

Responsibilities

Sell and make recommendations on all Travel products offered by the Vendors represented by AAA Travel

Identify and develop sales opportunities by utilizing the Lead Management system, Membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Travel products

Respond to all quote requests in a timely manner according to agency service level agreements

Address any travel-related issues or emergencies that may arise during the trip. Provide timely support on rebooking's and refunds

Provide recommendations to ensure the trip experience is tailored to the customer’s expectations

Maintain accurate digital records of bookings, payments, transactions, phone calls and meetings in company CRM system and vendor systems

Provide customer service as needed throughout the booking process through the client’s return home to ensure customer needs are met promptly

Develop and enhance relationships with customers to build referral and repeat business

Provide travel information and advise clients on all aspects of travel planning and reservations

Provide excellent customer service and support the AAA membership model, including selling membership

Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals

Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values

Qualification

Travel sales experienceCustomer service skillsSales lifecycle experienceTravel certificationsGeography knowledgeMS Office proficiencyCommunication skillsProblem-solving skillsTeam collaborationAdaptability