Apply on Employer Site

Ohio Department of Commerce · 1 day ago

Customer Service Assistant 1 (INTERMITTENT) - Multiple

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

$21.93/hr - $21.93/hr

0+ years exp

The Ohio Department of Commerce is dedicated to promoting prosperity by protecting what matters most to Ohioans. They are seeking a Customer Service Assistant to conduct searches of records, provide information to customers, and manage correspondence related to unclaimed funds.

Government

Responsibilities

Conducts search of hardcopy or computerized records

Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers; furnishes printed materials or claim forms.)

Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/services

Mails out correspondence and other information as necessary

Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)